> ## Documentation Index
> Fetch the complete documentation index at: https://help.alk.work/llms.txt
> Use this file to discover all available pages before exploring further.

# Before You Escalate

> A checklist of steps to try before contacting support

This page includes a checklist of steps to try before contacting support. Fixing common issues yourself is often faster than waiting for a response.

## General checks

* Refresh your browser, then try the action again
* Log out of ALK, then log back in
* Confirm you have the correct role and workspace access for the action you're trying to perform — see [Understanding Roles & Access in ALK](/admin/understanding-roles-access)
* Check whether the issue affects other team members or only your account
* Ensure you are uploading a supported file type for the feature you are using

## For reconciliation issues

* Confirm that your bank statement and GL export are in the correct file format
* Check that your date range covers the intended period
* If using connected accounts, confirm that your Acumatica integration is still active under Integrations in ALK
* Try turning off advanced matching options, then run it again

## For access issues

* Confirm with your Workspace Admin that your role is set correctly
* Confirm you've been added to the correct workspace

## For integration issues

* Confirm your integration credentials are still valid
* Check that the redirect URI is configured correctly
* Ensure you have access to the folder or directory

## Need help?

If none of the above resolves your issue, contact support at [support@wamiri.com](mailto:support@wamiri.com).