> ## Documentation Index > Fetch the complete documentation index at: https://help.alk.work/llms.txt > Use this file to discover all available pages before exploring further. # FAQs > Common questions from ALK clients and partners Common questions from ALK clients and partners. Updated as new questions come in. ## General **Q: What is ALK?** ALK is Wamiri's intelligent operations platform for emerging and high-growth markets. It helps teams automate and streamline mission-critical work using AI, including document intelligence, analysis, and workflow automation. **Q: Who is ALK designed for?** ALK is designed for finance teams, operations leads, and IT managers. Common use cases include equity mortgage, pensions, private equity, and other document-heavy operational workflows. **Q: What do I need to get started?** You need an active ALK account. The first person from your organisation to sign up becomes the **Entity Owner** and can invite others. ## Access & roles **Q: I cannot access a feature. What should I do?** Confirm your role with your Workspace Admin. Some features require Workspace Admin access (or higher). See [Understanding Roles & Access](/admin/understanding-roles-access) for details. **Q: Can someone outside our organisation be invited as a Viewer?** It depends on whether external email addresses are enabled for your entity. Contact [support@wamiri.com](mailto:support@wamiri.com) to confirm. **Q: What happens if I remove someone from a workspace?** They lose access immediately, but content they created or shared in the workspace remains. Removing someone from a workspace does not delete their organisation account. ## Reconciliation **Q: What file formats are accepted for manual upload?** This is being confirmed with Engineering. In the meantime, contact [support@wamiri.com](mailto:support@wamiri.com) and include the file type you want to upload. **Q: Can I run reconciliation without Acumatica connected?** Yes. Use the manual upload flow to upload your bank statement and GL export as files. See [Step-by-Step Guide — How to Run a Reconciliation](/workflows/reconciliation-guide). **Q: Why are some transactions not matching?** Check **Advanced Matching Options**. Settings like Fuzzy Matching, Date Tolerance, and Amount Tolerance may need adjusting based on how your data is formatted. ## Integrations **Q: What integrations are available?** ALK currently supports Mono, Acumatica, Xero, QuickBooks, Stripe, Flutterwave, Paystack, Google Sheets, ClickHouse, Microsoft OneDrive, Microsoft SharePoint, Google Drive, Notion, Gmail, Outlook, Odoo, WhatsApp, and file uploads. See [Integrations Overview](/integrations/overview) for what each one is used for. If you do not see an integration you expect, contact [support@wamiri.com](mailto:support@wamiri.com). **Q: My Acumatica connection stopped working. What do I do?** First, check whether your Acumatica Client Secret has expired. If it has, generate a new one in Acumatica and reconnect in ALK. See [Getting Started — How to Connect Acumatica to ALK](/getting-started/connect-acumatica). **Q: Can I still use Acumatica with Pulse?** Acumatica is no longer available as a Pulse widget source — Pulse widgets currently pull from Mono only. Acumatica connections still work for reconciliation and as a Knowledge source. ## Workflows & extraction review **Q: What does "Reject" do in Block Review?** Rejecting a field marks it as incorrect without deleting it — the field is flagged with a "Rejected" status so reviewers know not to rely on it. This is different from editing a field, which overwrites the value. **Q: What's the difference between "Verified" and "Edited" statuses?** Verified means a reviewer confirmed the extracted value is correct. Edited means a reviewer manually changed the value. If you un-verify a field, it returns to "Edited" if it was ever hand-corrected, or back to its original extracted state otherwise. **Q: I accidentally clicked Verify — how do I undo it?** Click the same verify control again to un-verify the field. See [Setting Up a Workflow](/workflows/setting-up-a-workflow#reviewing-extracted-fields). ## Onboarding tour **Q: Can I replay the onboarding tour?** Yes. Look for the replay option in Settings, or contact [support@wamiri.com](mailto:support@wamiri.com) if you can't find it. Have a question that is not answered here? Email [support@wamiri.com](mailto:support@wamiri.com) and we will add it. ## Related articles * [Understanding Roles & Access](/admin/understanding-roles-access) * [Managing Integrations](/integrations/managing-integrations) ## Need help? If you run into issues, email [support@wamiri.com](mailto:support@wamiri.com). Include: * What you were trying to do * What happened instead * Any error messages * Steps to reproduce * Screenshots or recordings (if available)