> ## Documentation Index
> Fetch the complete documentation index at: https://help.alk.work/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Get Help

> How to contact the Wamiri support team and what to include for the fastest resolution

This page explains how to contact the Wamiri support team and what to include in your message for the fastest resolution.

## How to reach us

For platform issues, questions, or feedback, contact the Wamiri support team at [support@wamiri.com](mailto:support@wamiri.com).

## What to include in your message

To help us resolve your issue quickly, please include:

* A clear description of the issue
* The workflow or feature you were using (e.g. Reconciliation)
* Any error messages you're seeing. Include a screenshot if possible.
* The steps you already tried, and whether this is a one-time error or a recurring one
* Whether you're using connected accounts or manual file upload (for reconciliation issues)

## What to expect

A member of the Wamiri team will respond within 24 hours. For urgent issues affecting active reconciliation runs or client access, note this clearly in your message.

## Related articles

* [Before You Escalate](/support/before-you-escalate)