> ## Documentation Index
> Fetch the complete documentation index at: https://help.alk.work/llms.txt
> Use this file to discover all available pages before exploring further.

# FNOL

> First notice of loss intake, initial claims assessment, and structured claim triage

## Overview

FNOL (First Notice of Loss) is a workflow for first notice of loss intake, initial claims assessment, and structured claim triage.

It supports end-to-end early-stage claims handling — claimant capture, incident validation, coverage checks, preliminary loss estimation, compliance review, and an approval/recommendation outcome — in one streamlined workflow.

**What you get:** a structured table of extracted claim fields you can review, edit, and export.

<Tip>
  To set up the workflow (creating sessions, uploading documents, running a workflow, and exporting), see [Setting Up a Workflow](/workflows/setting-up-a-workflow) for a comprehensive guide. This page focuses on what's specific to **FNOL**.
</Tip>

## When to use FNOL

Use this workflow when you need a consistent first-pass review of new claims, including:

* Capturing claimant and policy details from forms, emails, and supporting documents
* Logging incident details (date, type, circumstances) for triage
* Performing an initial coverage/compliance check against policy requirements
* Estimating claim amount, deductible, and expected payout (where possible)
* Producing an initial decision or recommendation for next steps

## Step-by-step usage

<Steps>
  <Step title="Open the workflow">
    Navigate to **Workflows** > **Template gallery** and select **FNOL**.
  </Step>

  <Step title="Upload claim intake documents">
    Upload claim intake documents (FNOL form, email, incident report, photos, police report, medical reports, repair estimates, etc.).
  </Step>

  <Step title="Upload policy documents (optional)">
    Upload policy schedule/certificate and any endorsements to support coverage checks.
  </Step>

  <Step title="Run extraction">
    Click **Run** to begin extraction and initial assessment.
  </Step>

  <Step title="Review extracted fields">
    Review extracted fields and edit anything that is incorrect.
  </Step>

  <Step title="Export">
    Export results (CSV or Excel) for claims processing and reporting.
  </Step>
</Steps>

## Inputs

* **Required:** access to [alk.wamiri.com](http://alk.wamiri.com)
* **Required:** stable internet connection
* **Required documents:** FNOL/intake materials and incident evidence (as available)
* **Optional:** policy schedule/endorsements, prior correspondence, estimates/quotations

## What's specific to FNOL

1. **Capture core facts early.** Focus on claimant identity, policy number, incident date, and loss type first — these drive routing and coverage checks.
2. **Initial assessment is not final adjudication.** Use this workflow to support triage and early decisioning; full claims adjudication may require further investigation and documentation.
3. **Be explicit about missing items.** If key documents or details are missing, reflect that in the summary and recommendation to avoid downstream delays.

## Standard fields (default columns)

| Field                 | Description                                                                                                                  | Field Type    | Task Type   |
| --------------------- | ---------------------------------------------------------------------------------------------------------------------------- | ------------- | ----------- |
| **Claimant Name**     | Full name of the claimant (as stated on the claim form or correspondence).                                                   | Text          | Extraction  |
| **Policy Number**     | Policy identifier used to verify coverage.                                                                                   | Text          | Extraction  |
| **Incident Date**     | Date the loss/incident occurred.                                                                                             | Date          | Extraction  |
| **Claim Type**        | Type of claim (e.g., motor, health, property, travel, liability).                                                            | Select        | Extraction  |
| **Claim Status**      | Current FNOL/triage status (e.g., New, Under Review, Needs Info, Escalated, Closed).                                         | Status/Select | Processing  |
| **Claim Amount**      | Claimed amount or estimated loss amount (if provided).                                                                       | Number        | Extraction  |
| **Deductible Amount** | Applicable deductible/excess (if stated in policy terms or claim intake).                                                    | Number        | Extraction  |
| **Total Payout**      | Estimated payable amount after applying deductible and coverage limits (if determinable).                                    | Number        | Computation |
| **Compliance Check**  | Coverage/compliance check outcome (e.g., policy active, peril covered, notice period met, required docs present) with notes. | Text          | Assessment  |
| **Summary**           | Short narrative summary of the incident and initial assessment findings.                                                     | Text          | Assessment  |

### Additional/optional fields (from template)

These fields can be included or edited from the template:

* **Applicant Name**
* **RSA Number**
* **Application Date**
* **Withdrawal Amount**
* **Reason for Withdrawal**
* **Employment Status**
* **Approval Recommendation**

## Customising FNOL columns

You can tailor columns to match your claims checklist.

* Add columns for incident location, cause of loss, third-party involvement, police report reference, hospital/provider details, repairer/garage, photos received, and next action owner.
* Rename columns to be explicit (for example, "Incident date (DD/MM/YYYY)" or "Claim amount (₦)").
* Keep column names clear and unambiguous to improve extraction quality.

See [How To Add Custom Columns](/workflows/setting-up-a-workflow#how-to-add-custom-columns) for details.

## Important notes

* Always validate policy number and claimant details against internal systems.
* If a field is consistently wrong, simplify the column name or add a short instruction to the column prompt.
* Record missing documents and required follow-ups in the summary and recommendation.

## Related articles

* [Setting Up a Workflow](/workflows/setting-up-a-workflow)
* [How To Add Custom Columns](/workflows/setting-up-a-workflow#how-to-add-custom-columns)

## Need help?

If you run into issues, contact the Wamiri support team at [support@wamiri.com](mailto:support@wamiri.com). Include:

* What you were trying to do
* What happened instead
* Any error messages
* Steps to reproduce
* Screenshots or recordings (if available)