General checks
- Refresh your browser, then try the action again
- Log out of ALK, then log back in
- Confirm you have the correct role and workspace access for the action you’re trying to perform — see Understanding Roles & Access in ALK
- Check whether the issue affects other team members or only your account
- Ensure you are uploading a supported file type for the feature you are using
For reconciliation issues
- Confirm that your bank statement and GL export are in the correct file format
- Check that your date range covers the intended period
- If using connected accounts, confirm that your Acumatica integration is still active under Integrations in ALK
- Try turning off advanced matching options, then run it again
For access issues
- Confirm with your Workspace Admin that your role is set correctly
- Confirm you’ve been added to the correct workspace
For integration issues
- Confirm your integration credentials are still valid
- Check that the redirect URI is configured correctly
- Ensure you have access to the folder or directory