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Overview

FNOL (First Notice of Loss) is a workflow for first notice of loss intake, initial claims assessment, and structured claim triage. It supports end-to-end early-stage claims handling — claimant capture, incident validation, coverage checks, preliminary loss estimation, compliance review, and an approval/recommendation outcome — in one streamlined workflow. What you get: a structured table of extracted claim fields you can review, edit, and export.
To set up the workflow (creating sessions, uploading documents, running a workflow, and exporting), see Setting Up a Workflow for a comprehensive guide. This page focuses on what’s specific to FNOL.

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When to use FNOL

Use this workflow when you need a consistent first-pass review of new claims, including:
  • Capturing claimant and policy details from forms, emails, and supporting documents
  • Logging incident details (date, type, circumstances) for triage
  • Performing an initial coverage/compliance check against policy requirements
  • Estimating claim amount, deductible, and expected payout (where possible)
  • Producing an initial decision or recommendation for next steps

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Step-by-step usage

1

Open the workflow

Navigate to Workflows > Template gallery and select FNOL.
2

Upload claim intake documents

Upload claim intake documents (FNOL form, email, incident report, photos, police report, medical reports, repair estimates, etc.).
3

Upload policy documents (optional)

Upload policy schedule/certificate and any endorsements to support coverage checks.
4

Run extraction

Click Run to begin extraction and initial assessment.
5

Review extracted fields

Review extracted fields and edit anything that is incorrect.
6

Export

Export results (CSV or Excel) for claims processing and reporting.

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Inputs

  • Required: access to alk.wamiri.com
  • Required: stable internet connection
  • Required documents: FNOL/intake materials and incident evidence (as available)
  • Optional: policy schedule/endorsements, prior correspondence, estimates/quotations

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What’s specific to FNOL

  1. Capture core facts early. Focus on claimant identity, policy number, incident date, and loss type first — these drive routing and coverage checks.
  2. Initial assessment is not final adjudication. Use this workflow to support triage and early decisioning; full claims adjudication may require further investigation and documentation.
  3. Be explicit about missing items. If key documents or details are missing, reflect that in the summary and recommendation to avoid downstream delays.

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Standard fields (default columns)

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Additional/optional fields (from template)

These fields can be included or edited from the template:
  • Applicant Name
  • RSA Number
  • Application Date
  • Withdrawal Amount
  • Reason for Withdrawal
  • Employment Status
  • Approval Recommendation

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Customising FNOL columns

You can tailor columns to match your claims checklist.
  • Add columns for incident location, cause of loss, third-party involvement, police report reference, hospital/provider details, repairer/garage, photos received, and next action owner.
  • Rename columns to be explicit (for example, “Incident date (DD/MM/YYYY)” or “Claim amount (₦)”).
  • Keep column names clear and unambiguous to improve extraction quality.
See How To Add Custom Columns for details.

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Important notes

  • Always validate policy number and claimant details against internal systems.
  • If a field is consistently wrong, simplify the column name or add a short instruction to the column prompt.
  • Record missing documents and required follow-ups in the summary and recommendation.

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Need help?

If you run into issues, contact the Wamiri support team at support@wamiri.com. Include:
  • What you were trying to do
  • What happened instead
  • Any error messages
  • Steps to reproduce
  • Screenshots or recordings (if available)